Test Flunks Experienced Van Drivers
As the testing industry expands internationally, residents of other nations are beginning to experience the same biased, inaccurate and irrelevant exam-based decisions which have long plagued U.S. students and workers.
In Ottawa, Canada, 35 experienced drivers who had worked for the municipality s transportation service for disabled and senior citizens recently lost their jobs because they did not pass a psychological exam administered by the company which took over the van contract. The Driver Perceiver test was developed for the international firm Laidlaw by the Gallup Organization.
Among those who lost their jobs because of the test was John Lalonde, a driver with eighteen years of service and an excellent employment record. Gallup, which calls its product a structured interview, asserts it is designed to select individuals with the talent (safety consciousness and customer orientation, among other themes) to be outstanding drivers but does not explain how 45 minutes of questions can provide more accurate information than nearly two decades of first-rate performance. Gallup claims its interview is objectively scored by certified examiners; Lalonde says the test was administered by other drivers.
These are a few of the items Ottawa drivers claimed were on the test. Gallup challenges their accuracy, but refuses to make a copy of the actual questions public:
When you were young, were you a good or bad boy/girl?
Is your life stable?
Have you suffered more than your share of pain in your life?
When you are with your friends, what do you like to talk about?
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